We have these forms in reception.  On arrival you will be asked to sign the grooming release form before any grooming will take place. 
Thank you for understanding.


Client Name_________________________ Dogs Name_________________

Your dog is extremely important to us at Snuggles, and therefore, we take great care in making your pets experience as pleasant as possible.  Sometimes pre-existing conditions arise unforeseen, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, ticks, fear, behavioural issues, bone or joint sensitivity, heart condition, seizure, etc.  You should ensure that you, as the dog owner, inform Snuggles of anything that you are aware of prior to grooming.  I understand that Snuggles reserves the right to charge additional fees for services we consider over and above the norm.  I agree to pay all costs for the grooming of the dog including, but not limited to, special handling requirements, de-matting and fees due for excessively late pick-up or missed appointments.   I understand that time and costs associated with de-matting are unpredictable and subject to the particular condition of my dog.  A very matted dog may be at greater risk of stress or injury, your dog will need pre-clipping when very matted and therefore we do charge £10 per dog as we need to then send our blades away to be resharpened. 

All reasonable precautions will be taken, however, some problems may arise, for example nicks to the skin and/or clipper irritation. Whether a pet is “matted”, is at the sole discretion of Snuggles Dog Grooming.  What we consider a small amount of matting can be removed but is extra money on top of the original grooming price.  Knotty dogs take more time and will be charged an extra £5 for every 15mins spent over the normal grooming time allocated to grooming your dog, which depending on your dog’s size is normally 1 and a half hours, this will be added to your groom upon pick up.  We will only dematt your dog for a maximum of 30 mins.  You will be notified by phone if we feel your dog is not tolerating the dematting and will therefore advise shaving your dog short.

We allocate a certain amount of time to groom your dog, the average groom being 1/- 1/2 hrs for small to medium dogs and 2hrs for larger dogs, this does not include dogs that are difficult or get easily distracted. De-matting your dog will only be done if your dog tolerates the procedure.  I therefore will not hold Snuggles liable for clipper burn, minor nicks or skin irritations on extremely matted and aggressive dogs, please be aware that many dogs do not find grooming a pleasurable experience and may not sit still, increasing the likelihood of minor injuries.  I also shall not hold Snuggles liable for any after-grooming effects of removing matted hair, clipping procedures or problems exposed on a badly matted or otherwise neglected coat including, but not limited to itchiness, skin redness or self-inflicted irritations or abrasions. 

You have had your dog groomed with us and get home and realize actually I should have asked for this or that. No problem we have forms available in reception for just this situation, that you can take home and write down exactly what it is you are wanting next time.

If you want something changed like the length of the ears and tail shorter then just give us a ring and we can arrange for you to come back into the salon within 48 hours for us to make adjustments.  Wanting your dog a lot shorter all over has to be done on the next groom.  We have a length chart in the salon to enable clients to see the desired length and you will be asked if your a new client, which length you are looking for.   You will not be offered a refund of any sort for the groom that has just been done. Alternatives are available if you are really not happy with the groom.  I understand that missed appointments are a substantial loss of income and time that Snuggles can never recoup. I further understand that any appointment that is cancelled with less than 24 hours notice will be subject to a fee 50% the normal grooming price per pet. The notice to cancel must be given during working hours not less than 24hrs prior to the appointment.  Failure to attend the booked appointment without notice of cancellation NO SHOW will be charged at full grooming price per dog.  No further services will be offered until this fee is paid. Emergencies will be considered on an individual basis.  I agree that if during the grooming process, it is discovered that my pet has any external parasites, including fleas; Snuggles will treat for these conditions at my expense, the fee of £15 per dog. 



I agree to inform Snuggles staff of aggressive behaviour, or injuries caused by my dog(s) to other animals or humans.  I understand and agree that I will be held solely liable for any harm, injury or property damage caused by my pet.  I understand that Snuggles reserves the right to refuse to groom any dog(s) for the health and safety of the groomer and the dog(s).  A muzzle may be used, or services discontinued or refused if Snuggles determines that my dog  presents an unsafe condition.  Such conditions –­­­­­­­­­­­­include, but are not limited to behaviour issues and health problems.  I agree to make sure my dog has relieved itself prior to drop-off.

By signing this form I have read, understand and agree to the policies of Snuggles Dog Grooming as set forth in this form.

Owners Signature_________________________________________________