PLEASE READ BELOW AS THIS WILL NEED TO BE SIGNED AT RECEPTION ON ARRIVAL
The following Terms and Conditions have been put into place after much consideration.
OVER VIEW Your dog is extremely important to us at Snuggles, and therefore, we take great care in making your pets experience as pleasant as possible. Sometimes preexisting conditions arise unforeseen, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, ticks, fear, behavioural issues, bone or joint sensitivity, heart condition, seizure, etc. You should ensure that you, as the dog owner, inform Snuggles of anything that you are aware of prior to grooming. I understand that Snuggles reserves the right to charge additional fees for services we consider over and above the norm. I agree to pay all costs for the grooming of the dog including, but not limited to, special handling requirements, de-matting fees apply over and above the normal grooming times. Excessively late pick-ups and missed appointments and no shows
TEXT REMINDERS We send out reminders of your appointment at the close of business on Saturdays, Sundays and Mondays. However, should you not receive this reminder it is still your responsibility to let us know that you would like to re-arrange or cancel your appointment. Please remember to give us up to date mobile phone numbers on booking your appointment to allow us to provide this service.
MISSED OR NO SHOWS. I understand that missed appointments are a substantial loss of income and time that Snuggles can never recoup. I further understand that any appointment that is cancelled with less than 24 hours’ notice will be subject to a fee 50% the normal grooming price per pet. The notice to cancel must be given during working hours not less than 24hrs prior to the appointment. Failure to attend the booked appointment without notice of cancellation (NO SHOW) will be charged at full grooming price per dog.
No further services will be offered until this fee is paid. Emergencies will be considered on an individual basis.No Shows will incur the full grooming price to be paid before any future appointments can be made. Same day cancellations will also be charged at full grooming price. If we see that you have no showed twice with no contact made in a short period of time you may be asked to leave a deposit of £20 per dog. Please remember to let us know asap if you are cancelling your appointment.
MATTED AND DE-MATTING All reasonable precautions will be taken, however, some problems may arise, for example nicks to the skin and/or clipper irritation. Whether a pet is “matted”, is at the sole discretion of Snuggles Dog Grooming. What we consider a small amount of matting that can be removed humanly can be done but is charged an extra £5 for every 15 mins spent over the normal grooming time. Maximum time spent is £30 mins. You will be notified by phone if we feel your dog is not tolerating the de-matting straight away and given our advice on what is best for your dog.
We love to share your dogs pictures on our Snuggles facebook page and Instragram. We only use your dogs names and not any other information. If you do not give permission for this then please do tell us otherwise we will assume permission is granted to only use your pictures on Snuggles related media.
LATE ARRIVALS If you arrive at the salon 15 minutes late of your pets scheduled appointment your appointment may have to be rearranged or provide an alternative groom (bath + dry). This time may also have been allocated to another pet. If contact hasn’t been made you will forfeit your time-slot and deposit made on day of the booking. The health and welfare of your pet is of utmost importance to us. Therefore, we believe that you will understand and appreciate these terms and conditions. We would be most grateful for your cooperation in this new transition. Should you feel that these new rules may affect you, you are more than welcome to speak to a member of staff.
GROOMING TIMES We allocate a certain amount of time to groom your dog, the average groom being one too one and a half hours for small to medium dogs and 2hrs + for larger dogs, this does not include dogs that are easily distracted making it difficult for us to groom them, again there is a charge for going over and above the normal grooming times.
AFTER CARE You have had your dog groomed with us and get home and realize I should have asked for this or that. No problem let us know if you would like something different on your next groom, or you would like a bit more off the tail, face or ears then we are happy for you to nip back in for us to do this straight away. (must be within 24hrs of their groom please) otherwise the changes will have to be done on the next groom.
PARASITES I agree that if during the grooming process, it is discovered that my pet has any external parasites fleas, snuggles will treat these conditions at my expense, the fee of £15 small, medium dogs and £20 for larger dogs.
AGGRESSIVE/REACTIVE I agree to inform Snuggles staff of aggressive behaviour, or injuries caused by my dog(s) to other animals or humans. I understand and agree that I will be held solely liable for any harm, injury or property damage caused by my pet. I understand that Snuggles reserves the right to refuse to groom any dog(s) for the health and safety of the groomer and the dog(s). A muzzle may be used, or services discontinued or refused if Snuggles determines that my dog presents an unsafe condition, you will still be liable for the full grooming price. Such conditions include but are not limited to behaviour issues and health problems.
TWO GROOMERS If your dog requires two groomers to be able to safely groom your dog then we do charge an extra £20 on top of the normal grooming price. (not including De-matting prices)
ACCIDENTS do happen especially if your dog is matted, fidgety or has aggressive tendances towards being groomed we will always advise you of this at the time of pick up. If you notice anything within 48 hrs of being at home and your dog is showing signs of discomfort please give us a ring to let us know and if a vet visit is in order then please supply us with a vet’s note within again 48 hours.
REFUNDS You will NOT be offered a refund of any sort for the groom because we have already taken the time and effort to groom your dog. Alternatives are available if you are really not happy with the groom, but again come back in within 48 hrs and we will make changes where we can for you. Wanting your dog trimmed a lot shorter all over has to be done on the next groom. We have a length chart in the salon to enable clients to see the desired length and you will be asked if you are a new client, which length you are looking for.
RELIEVING I agree to make sure my dog has relieved itself prior to drop-off.
Your grooming prices will vary depending on how often your dog is groomed, temperament and what style and length of the coat you are looking at having. Breed standard scissoring your dog all over takes a lot more time and skill and will be charged accordingly.
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