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OVERVIEW   Your dog is extremely important to us at Snuggles, and therefore, we take great care in making your pets experience as pleasant as possible.  Sometimes pre-existing conditions arise unforeseen, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, ticks, fear, behavioural issues, bone or joint sensitivity, heart condition, seizure, etc. You should ensure that you, as the dog owner, inform Snuggles of anything that you are aware of prior to grooming. I understand that snuggles reserves the right to charge additional fees for services we consider over and above the norm.  I agree to pay all costs for the grooming of my dog including, but not limited to, special handling requirements, de-matting fees, muzzling of my dog, pre-clipping dirty matted fur, parasites, missed appointments and not showing up for your appointment.


BEHAVIOUR How is your dog’s behaviour (if known) when groomed. Some dogs need extra time, so it’s important for us to know if your dog gets a little nervous or is of senior age, so we can set aside more time for them if needed.  If we have started grooming your dog and then through the groom your dog starts getting aggressive towards us you will still be charged full price, even if we must send your dog home.  We have still set aside a groomer and time to groom your dog.

Please do bear in mind... the quality of the cut and style you are looking for, highly depends on the condition of your dog’s coat and your dog’s behaviour.  If your dog is matted then there is a good chance, we will not be able to give you the style you are looking for on their visit but can be worked towards with regular grooming. 

Pictures are always welcome, so we get an idea of your grooming goals 🥰

MATTED DOGS All reasonable precautions will be taken however, some problems may arise, for example nicks to the skin and/or clipper irritation. Whether a pet is “matted” is at the sole discretion of Snuggles Dog Grooming.  What we consider a small amount of matting that can’t be removed humanly can be done but is charged an extra £5 for every 15 mins spent over the normal grooming time. Maximum time spent is 30 mins, so an extra £10. You will be notified by phone if we feel your dog is not tolerating the de-matting straight away and given our advice on what is best for your dog.  

Pre-clipping extremely matted dogs is charged at an extra £12 on top of your groom.  This blunts our blades, and scissors which in turn we need to send them off for sharpening, the price we charge only covers the cost of sharpening and postage.

I therefore agree that I will NOT hold Snuggles liable for clipper burn, minor nicks or skin irritations on extremely matted, aggressive, or jumpy dogs, please be aware that many dogs do not find grooming a pleasurable experience and may not sit still, increasing the likelihood of minor injuries. We will also NOT hold Snuggles dog grooming liable for any after-grooming effects of removing matted hair, clipping procedures or problems exposed on a badly matted or otherwise neglected coat including, but not limited to itchiness, skin redness or self-inflicted irritations or abrasions.



We love to share your dog’s pictures here at Snuggles on our Facebook and Instagram pages. We only use your dog’s names and not any other information. If you do not give permission for this, then please do tell us otherwise we will assume permission is granted.

MUZZLE NEEDED If your dog requires a muzzle to groom them then there is an extra charge for this of £8 extra, putting on a muzzle is not always easy for us as the dog may still try to bite us.

AFTER CARE   You have had your dog groomed with us and get home and realize I should have asked for this or that. No problem let us know if you would like something different on your next groom, or you would like a bit more off the tail, face, or ears then we are happy for you to nip back in for us to do this straight away. (Must be within 24hrs of their groom please) otherwise the changes will have  be passed on to your next grooming session.  

REFUNDS  can’t be offered of any sort for the groom that has just been done. Alternatives are available if you are not happy with the groom.  Please do let us know asap as your feedback is important to us.

MISSED APPOINTMENTS    I agree that missed appointments are a substantial loss of income and time that Snuggles can never recoup. I further understand that any appointment cancelled less than 24 hours’ notice will be subject to pay 100% of the grooming price per pet. The notice to cancel must be given during working hours not less than 24hrs prior to the appointment.  Failure to attend the booked appointment without notice of cancellation will also be charged 100% of the grooming price per dog. No further services will be offered until this fee is paid. Emergencies will be considered on an individual basis. Our time and our groomers time has been reserved to groom your dog, and still needs paying unfortunately.

PARASITES   I agree that if during the grooming process, if discovered that my pet has any external parasites fleas, snuggles will treat these conditions at my expense, the fee of £20

AGGRESSIVE/REACTIVE   I agree to inform Snuggles staff of aggressive behaviour, or injuries caused by my dog(s) to other animals or humans. I understand and agree that I will be held solely liable for any harm, injury or property damage caused by my pet. I understand that snuggles reserves the right to refuse to groom any dog(s) for the health and safety of the groomer and the dog(s).  A muzzle may be used, or services discontinued or refused if snuggles determines that my dog is unsafe to groom, you will still be liable for the full grooming price. Such conditions include but not limited to behaviour issues and health problems.

By signing this I have read, understand, and agree to the policies of Snuggles Dog Grooming that are set forth in this form. Thank you for your support and understanding.

We highly recommend setting up regular grooming sessions to help prevent matting and any discomfort to your dog.


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