The following Terms and Conditions have been put into place after much consideration.



OVER VIEW    Your dog is extremely important to us at Snuggles, and therefore, we take great care in making your pets experience as pleasant as possible.  Sometimes pre-existing conditions arise unforeseen, such as skin allergies, shampoo allergies, moles, clipper sensitivity, matting and tangles, fleas, ticks, fear, behavioural issues, bone or joint sensitivity, heart condition, seizure, etc.  You should ensure that you, as the dog owner, inform Snuggles of anything that you are aware of prior to grooming.  I understand that Snuggles reserves the right to charge additional fees for services we consider over and above the norm.  I agree to pay all costs for the grooming of the dog including, but not limited to, special handling requirements, de-matting fees apply over and above the normal grooming times. Excessively late pick ups.

MATTED DOGS All reasonable precautions will be taken, however, some problems may arise, for example nicks to the skin and/or clipper irritation. Whether a pet is “matted”, is at the sole discretion of Snuggles Dog Grooming.  What we consider a small amount of matting that can be removed humanly can be done but is charged an extra £5 for every 15 mins spent over the normal grooming time. Maximum time spent is 30 mins, extra £10   You will be notified by phone if we feel your dog is not tolerating the de-matting straight away and given our advice on what is best for your dog.  Pre-clipping extremely matted dogs is also charged at an extra £10-£15 depending on the size of your dog. This is because it blunts our blades which need to be sent off for sharpening.

I therefore agree that I will not hold Snuggles liable for clipper burn, minor nicks or skin irritations on extremely matted and aggressive dogs, please be aware that many dogs do not find grooming a pleasurable experience and may not sit still, increasing the likelihood of minor injuries.  We will also not hold Snuggles dog grooming liable for any after-grooming effects of removing matted hair, clipping procedures or problems exposed on a badly matted or otherwise neglected coat including, but not limited to itchiness, skin redness or self-inflicted irritations or abrasions.

We love to share your dogs pictures here at Snuggles on our facebook and Instragram pages.  We only use your dogs names and not any other information.  If you do not give permission for this then please do tell us otherwise we will assume permission is granted.

GROOMING TIMES    We allocate a certain amount of time to groom your dog, the average groom takes anywhere from one to two hours per dog,  this depends on your dog and we will groom to what makes them comfortable and not get stressed by the experience as we want this to be a pleasurable as possible, this of course does not include dogs that are easily distracted making it difficult for us to groom them, again there is a charge for going over and above the normal grooming times. 

MUZZLE NEEDED If your dog requires a muzzle to groom them then there is an extra charge for this of £3 per dog for nail clipping and £5 extra if needed through the grooming session. Putting on a muzzle isn’t always easy for us as the dog may still try to bite us.




If your dog requires two groomers to be able to groom your dog then we do charge £20 extra for this service.  (does not include the de-matting charges or extra time charges over and above your normal grooming times)

AFTER CARE   You have had your dog groomed with us and get home and realize I should have asked for this or that. No problem let us know if you would like something different on your next groom, or you would like a bit more off the tail, face or ears then we are happy for you to nip back in for us to do this straight away. (must be within 24hrs of their groom please) otherwise the changes will have to be done on the next groom.

REFUNDS  will not be offered of any sort for the groom that has just been done. Alternatives are available if you are not happy with the groom.

MISSED APPOINTMENTS    I understand that missed appointments are a substantial loss of income and time that Snuggles can never recoup. I further understand that any appointment that is cancelled less than 24 hours’ notice will be subject to a fee 100% of the grooming price per pet. The notice to cancel must be given during working hours not less than 24hrs prior to the appointment.  Failure to attend the booked appointment without notice of cancellation (NO SHOW) will also be charged at 100% of the full grooming price per dog.  No further services will be offered until this fee is paid. Emergencies will be considered on an individual basis.  This is because I still have to pay for wages regardless.

PARASITES   I agree that if during the grooming process, it is discovered that my pet has any external parasites fleas, snuggles will treat these conditions at my expense, the fee of £15 small, medium dogs and £20 for larger dogs.

AGGRESSIVE/REACTIVE   I agree to inform Snuggles staff of aggressive, or injuries caused by my dog(s) to other animals or humans.  I understand and agree that I will be held solely liable for any harm, injury or property damage caused by my pet.  I understand that Snuggles reserves the right to refuse to groom any dog(s) for the health and safety of the groomer and the dog(s).  A muzzle may be used, or services discontinued or refused if Snuggles determines that my dog presents an unsafe condition, you will still be liable for the full grooming price.  Such conditions include but are not limited to behavior issues and health problems.

By signing this I have read, understand and agree to the policies of Snuggles Dog Grooming that are set forth in this form.

Dogs Name    ------------------------------------------------------------------------


Owners Signature________________________________________